Private
Welcome to the DORINHAWEAR.COM site. Please review the following basic rules governing your use of and purchase of products from this site (collectively, "Agreement").
Order Info
|
|
Q: How will I know if my order is confirmed?
A: If you provided a valid email address during the Checkout process, you will receive one e-mail after your order is placed. This e-mail will confirm the details of your order along with your order tracking number.
Q: Where does DORINHA WEAR Online accept orders from?
A: We are able to accept orders within the 48 continental United States as well as Alaska and Hawaii. Asia, South America, Mexico and Europe.
Privacy & Security
Q: What is the Customer Information Policy for DORINHA WEAR Online?
A: DORINHA WEAR Compiles customer information in an effort to improve and enhance our customers' online shopping experience. We may use this information for marketing and promotional purposes. We do NOT provide or sell online customer information to any outside companies or third parties.
If at any time you wish to remove Your Profile information, please email us at customerservice2016@DORINHAWEAR.COM and type "Remove Profile Information" in the Subject line of your email.
|
|
Q: What is the Information Security Policy for DORINHAWEAR Online?
A: Providing a safe and secure environment for your order information is our top priority. Taking advantage of Secure Sockets Layer (SSL) technology, DORINHAWEAR Ensures the security of your online transaction. The DORINHAWEAR Online Store is powered by Shop Factory, PAYPAL and uses Cyber source SSL technology - the industry standard for encryption technology to create a secure transaction environment for commerce on the Internet. SSL technology encrypts files allowing only DORINHAWEAR To decode your information.
Returns & Exchanges
Q: How can I return or exchange merchandise ordered from DORINHA WEAR Online?
A: At DORINHA WEAR Online, we want you to be 100% satisfied with your purchases. We'll happily accept the return or exchange of unworn, tags attached, undamaged, unwashed or defective items. Need a different size? Color? Style? We'll send it to you! Simply choose one of the following convenient options to make a return or exchange:
Q: What is your return policy?
A: DORINHA WEAR will gladly accept returns and exchanges with the original receipt and tags must be attached for up to 30 days after the original purchase. Returns will be refunded in the method of original payment.
Exchange By Mail
Complete the Exchange Form included in your original shipment and enclose it with the item in its original packaging (when possible). Affix the enclosed shipping label to ensure correct delivery.
If you are returning goods from the USA, please send them back by United States Postal Services.
If you are returning goods from any other country other than the USA, please send goods back by your local Postal Services.
*Do Not Return Goods By UPS.* Any charges by UPS to DJW will be applied to your credit card.
Please send your package, including your return and exchange form, via a prepaid, insured, traceable method to ensure a safe and documented delivery to:
DORINHA JEANS WEAR
#351 - 1027 Davie Street
VANCOUVER
British Columbia, V6E4L2
CANADA
When exchanging items, be sure to indicate the replacement item, including the style number, color, and size. Packages must be shipped pre-paid. We cannot accept C.O.D. deliveries.
Refunds and exchanges are processed when item(s) are received. You will have to pay the shipping charges for orders processed as exchanges. Refunds are given for the price of product only, that is indicated on the original receipt. (Shipping and Handling Fees are not Refundable) Credits for returned or exchanged merchandise will be issued to the original credit card only. Please allow 1 to 2 billing cycles for the credit to appear on your statement.
Returns Without An Original Receipt
If you no longer have a copy of your original receipt, no refund will be issued. An exchange will be issued for the item's current or most recent sale price. If you have further questions or require additional assistance, please email our Online Customer Service Department.
Gift Returns
If you would like to return an item you received as a gift, please follow the instructions for returns or exchanges. Gift returns will be refunded via check to the gift recipient.
Q: What is your return policy?
A: DORINHA WEAR will gladly accept returns and exchanges with the original receipt and tags must be attached for up to 30 days after the original purchase. Returns will be refunded in the method of original payment.
Q: What are my shipping options and rates?
A: DORINHA WEAR Online orders may be shipped one of the following ways:
DHL 1-2 DAYS
AIR 1 WEEK
SURFACE 1 MONTH
Q: Do Duties & Taxes apply on my order?
A: US & International Duties and or Taxes most likely apply on online orders. Please call your local Post Office for information. GST will be added for British Colombia Residents. 6%
Q: How long does it take before my order is shipped?
A: Orders placed during regular business hours (Monday through Friday, 8:00 a.m. to 4:00 p.m. Pacific Time) are typically shipped within 48 hours.
Q: Can I have my order shipped to multiple addresses?
A: If you would like to send a shipment to more than one address, you will have to place separate online orders for each destination.
Size Charts
|
|
Q: How do I know what size to order?
A: Please visit the DORINHA Size Chart section, which contains information on sizing and the proper way to take your measurements.
Technical Questions
Q: What browser works best with the DORINHAWEAR.COM site?
A: Our technical team makes every effort to ensure the site will be compatible with every browser, but the DORINHAWEAR.COM site is optimized for Internet Explorer 4.0 browsers and above, with a screen resolution set to 800X600. JavaScript and Cookies must be enabled. Please see your browser's help section for more information.
| Copyright © 2015 Dorinha Jeans Wear | ||||
|
||||
|
||||